Conference Day One: Monday, 26 March 2018


9:00 AM - 9:10 AM Opening Remarks by IQPC Australia and the Conference Chair

9:10 AM - 9:50 AM INTERNATIONAL KEYNOTE CASE STUDY: Gov.UK: Merging the United Kingdom’s Public Services Under One Digital Platform

Sean Hewitt, Head of Digital Service Design for Universal Credit, Department for Work and Pensions (DWP)
The United Kingdom has merged 25 ministerial departments and 376 government agencies and public bodies under one digital platform: Gov.UK. To date, accounts with certified companies have been used to access services with the standardized platforms 3.99 million times. Also, 81.6 % of surveyed participants were satisfied or very satisfied with the ease of verifying identity. This session will discuss:

  • Verifying citizen identities so that one digital ID can access all government services
  • Reviewing the Digital Service Standards: 18 criteria to help public departments create effective digital services to ensure it’s good enough for public use
  • The current services available online, such as Universal Credit, Passports and Judicial Claims, and how they all have standardized platforms

Sean Hewitt

Head of Digital Service Design for Universal Credit
Department for Work and Pensions (DWP)

9:50 AM - 10:20 AM PANEL DISCUSSION: Real-Time Identity Verification & Data Security to Protect Identity Data

Ash Hoey, Managing Director, RapidID
As technology moves ahead at lightning speeds, so do the individuals looking to do harm. Obtaining a person’s identity has never been easier, and as fake identities become easier to spot online real identity’s become a greater target for theft.

  • Creating a new national identity standard based upon a multiple factor approach instead of traditional methods
  • Combatting the increasingly frequent data breaches that are causing greater loss
  • How companies can put processes in place around the security of their clients personal information

Ash Hoey

Managing Director



11:20 AM - 12:00 PM PANEL DISCUSSION: Finding the Right Balance Between Security and Streamlined Digital Identity Platforms

Professor David Watts, Commissioner for Privacy and Data Protection, Office of the Commissioner for Privacy and Data Protection
Improving digital identity management requires the streamlining of technology platforms to reduce customer data duplication and improve fraud detection. However, the greatest threat to identity fraud is an internal threat, and so the segregation of duties is usually implemented in order to prevent people from accessing other’s identity. This panel will discuss finding the right balance between the two needs:

  • Creating a cross company strategy on identity to ensure a company-wide model of compliance
  • The value of segregating duties to prevent employees from internally accessing digital identities
  • The future of industry practice: being proactive about streamlined platforms to prevent fraud

Professor David Watts

Commissioner for Privacy and Data Protection
Office of the Commissioner for Privacy and Data Protection

12:00 PM - 12:40 PM CASE STUDY: Simplifying the Customer Experience at Suncorp by Unifying Digital Identities

Mark Verstege, Delivery Manager for Identity Access & APIs, Suncorp
Suncorp has recently released a new “financial marketplace” plan to create a one-stop-shop for Suncorp members and it’s associated resources. This session will discuss how this new service is a part of the organisation’s bid to create a more customercentric online experience through connected digital platforms.

  • Assisting customers by connecting them across group solutions and providing them with the most appropriate services
  • Having the customer journey inform the identity platforms
  • Simplifying the customer experience while still keeping the services secure from cyber crime by partnering with Stay Smart Online

Mark Verstege

Delivery Manager for Identity Access & APIs


Interactive Discussion Groups: IDGs

You will you hear peer-to-peer led case studies and best practice; you will also receive focused thought leadership and insight into the future of Digital ID in Australia. How will the IDGs run?

  • The entire audience will break up and choose IDGs based on which topics are most relevant and interesting to them.
  • Each IDG is set in a roundtable format and will be facilitated by a thought leader in the space.
  • Each delegate will have the opportunity to experience all 3 topics and will rotate between their choices every 20 minutes.
  • Discussion groups are kept small to ensure all delegates get the opportunity to ask their most pressing questions, ensuring a perfectly tailored experience.

1:40 PM - 2:40 PM Overcoming the Barriers to Digital ID by Playing Devil’s Advocate

Professor David Watts, Commissioner for Privacy and Data Protection, Office of the Commissioner for Privacy and Data Protection

Professor David Watts

Commissioner for Privacy and Data Protection
Office of the Commissioner for Privacy and Data Protection

Jamil Ispahany

Identity Manager Technical Lead
PhD Candidate at UTS

1:40 PM - 2:40 PM Real-time Authentication of Online Payments

Mathew Cagney, Head of Pay Now, After Pay

Mathew Cagney

Head of Pay Now
After Pay

2:40 PM - 3:20 PM CASE STUDY: Employing Digital Identity for Customers at AGL as part of their Customer Centric Transformation

Anthony Licciardi, Manager of Identity, AGL
In the wake of an organizational transformation, AGL’s new aim is to encourage energy efficiency via a personalized online experience. AGL has set out to provide an array of digital assets to engage customers on a new level. This includes self-service mobile apps that shows energy use in a customer’s home and predicts what their monthly bill might be.

  • Provide digital tools to make the data captured by Smart Meters easily available to customers to enable them to make informed decisions about their energy usage.
  • Customer Transformation, Identity and Access Management as a customer service to have an advantage over competitors
  • The on-boarding processes for customers so they authenticate their identity management system.

Anthony Licciardi

Manager of Identity


4:50 PM - 5:30 PM Centralising Authentication to More Efficiently Manage Telstra’s new Internal Identity Platform

Joseph Gigliotti, Senior IT Domain Specialist, Telstra
With over 30 000 employees, Telstra’s internal Identity Management platform is undergoing a massive transformation in order to centralize its authentication systems. In doing so, it aims to de-silo Telstra’s active directory and combine many of its operating systems. This session will discuss:

  • Minimising the number of credentials Telstra employees will need in order to gain access to different programs
  • Protecting the Identity platforms from internal fraud
  • An overall summary of the project the massive undertaking to centralize it’s programs

Joseph Gigliotti

Senior IT Domain Specialist

5:30 PM - 6:10 PM CHAMPAGNE DELEGATE DEBATE: A Single Digital Identity is Right for Australians

Each table chooses to agree with one of the given statement: No fence sitting! They get 30 minutes to create an argument that supports or refutes the given statement, after which each table will send a speaker who will have 3 minutes to get up and present their case. The chair then gets to choose which table wins. This session will be catered with drinks to encourage conversation…