Post-Conference Workshops: Wednesday, 28 March 2018


8:30 AM - 11:00 AM Employing Key Learnings from Overseas Government Identity Platforms for an Australian Market

Sean Hewitt, Head of Digital Service Design for Universal Credit, Department for Work and Pensions (DWP)
This session will workshop how to employ the key solutions created by overseas government’s identity platforms for an Australian market. In Australia, Businesses and the Public Sector alike have the potential to collectively reduce the cost of verifying identity by $3 billion. This session will explore how people might use a public sector digital verification platform, similar to GOV.UK Verify, to assert their online identity to access a wider range of services across a number of industry sectors.

Key Learning Outcomes

  • How a process similar to the United Kingdom’s open identity exchange can benefit Australian consumers
  • Encouraging a “sandbox” environment so that private organisations will be able to test how a public sector verification platform works for services within their sector.
  • How collaboration between the public and the private sector can protect people and businesses from identity theft and fraud


Sean Hewitt

Head of Digital Service Design for Universal Credit
Department for Work and Pensions (DWP)


11:30 AM - 1:00 PM Protecting Digital Identity Platforms from ID Theft and Fraud

Identity theft and fraud is costing Australians $2 billion a year, with cardnot- present fraud becoming a growing threat. This session will focus on how the public and private sector can protect digital identity assets from these threats by creating thorough authentication and verification practises, and safeguarding data through cloud computing and resilient cyber security.

Key Learning Outcomes

  • Understanding the challenges and befits of storing sensitive information in cloud servers and ensuring it’s protected
  • Going above and beyond Know-Your- Customer and using multiple forms of identity; biometric, licenses and personal details to verify new users
  • Creating resilient cyber security practices and protecting sensitive information through blockchain solutions


1:30 PM - 4:00 PM Creating Customer- Centric Services through Digital Platforms

There is a lot of investment going into digital platforms in Australia. The Govpass initiative was given AU$22.7 million from the 2017-18 federal Budget to complete its next stage of development, and improving and securing customer transactions can benefit the public and private sector by $4 billion. However creating an opt-in online framework for Australians requires the creation of customercentric digital platforms that customers want to be a member of. This workshop will provide key insights into creating customer centric services online.

Key Learning Outcomes

  • Creating smart customer services that personalize profile interactions according to their profile
  • Delivering new products and services based on customer’s needs
  • Providing customers with the power to control their own data, thereby creating a new relationship between businesses and consumers