Head of Digital Service Design for Universal Credit
Department for Work and Pensions (DWP)
9:10 AM INTERNATIONAL KEYNOTE CASE STUDY: Gov.UK: Merging the United Kingdom’s Public Services Under One Digital Platform
The United Kingdom has merged 25 ministerial departments and 376 government agencies and public bodies under one digital platform: Gov.UK. To date, accounts with certified companies have been used to access services with the standardized platforms 3.99 million times. Also, 81.6 % of surveyed participants were satisfied or very satisfied with the ease of verifying identity. This session will discuss:
- Verifying citizen identities so that one digital ID can access all government services
- Reviewing the Digital Service Standards: 18 criteria to help public departments create effective digital services to ensure it’s good enough for public use
- The current services available online, such as Universal Credit, Passports and Judicial Claims, and how they all have standardized platforms
8:30 AM Employing Key Learnings from Overseas Government Identity Platforms for an Australian Market
This session will workshop how to employ the key solutions created by overseas government’s identity platforms for an Australian market. In Australia, Businesses and the Public Sector alike have the potential to collectively reduce the cost of verifying identity by $3 billion. This session will explore how people might use a public sector digital verification platform, similar to GOV.UK Verify, to assert their online identity to access a wider range of services across a number of industry sectors.
Key Learning Outcomes
- How a process similar to the United Kingdom’s open identity exchange can benefit Australian consumers
- Encouraging a “sandbox” environment so that private organisations will be able to test how a public sector verification platform works for services within their sector.
- How collaboration between the public and the private sector can protect people and businesses from identity theft and fraud