26 - 28 March, 2018 | Australia

Conference Day Two: Tuesday, 27 March 2018


9:00 am - 9:10 am Opening Remarks by IQPC Australia and the Conference Chair

9:10 am - 9:50 am OPENING KEYNOTE: The Australian Payments Network: Reviewing the State of Online Commerce and What this Means for Australian Digital ID

Victoria Richardson - Chief Strategy Officer, Australian Payments Network
The Australian Payments Clearing Association recently changed its name to the Australian Payments Network. This change acknowledges the rapidly transforming landscape of Australian Payments, having become highly digitised in the 25 years since APCA’s formation. This keynote session will discuss how digital identity has the potential to improve the Australian consumer experience.

  • Ensuring collaboration between government and the big business community in order to improve the customer experience of digital commerce
  • Learning from overseas case studies and using what’s right for the Australian market
  • Modelling digital identity to ensure it has a consistent definition and message to the Australian consumer

Victoria Richardson

Chief Strategy Officer
Australian Payments Network

The Commonwealth Bank of Australia (CBA) has signed a landmark deal with online jobs marketplace Airtasker, for a pilot program that allows customers of the country’s largest bank to prove their identity on the online jobs market to help establish a more reliable reputation. Also, Australia post announced that it will work with the Digital Transformation Agency to integrate its own identity technology into the Commonwealth’s Digital Identity Framework. This panel discussion will focus on the collaboration across industries, and the public/private sector for the development of Digital Identity in Australia.

  • The role of Government in establishing Digital ID and its limits/boundaries
  • How can security-protocols be leant to smaller businesses in order to provide them with legitimacy online
  • How can public/private partnerships contribute to successful the development of digital identity *innovation and security?
  • What kinds of anchoring identities should be chosen by the public and private sectors

Anne Collard

Head of Payments Industry and Capabilities

Nicholas Giurietto

CEO & Managing Director
Australian Digital Commerce Association

Professor David Watts

Commissioner for Privacy and Data Protection
Office of the Commissioner for Privacy and Data Protection

11:00 am - 11:30 am MORNING TEA & NETWORKING BREAK

11:30 am - 12:10 pm CASE STUDY: Reviewing the mySA GOV Digital Licensing Program from Pilot to Launch

Michael Caddies - mySA GOV Program Manager, Department of the Premier and Cabinet SA
The mySA GOV app brought the first digital driver’s licence to Australia, and already offers 10 other licences to the public with many more to come. Not only can users digitise their licences, they can scan other licences to verify them and receive registration renewal reminders. The SA government expects to add many more licences such as electricians and plumbers in the future, add more transactions such as transfer of vehicle ownership between app users, and ultimately build this into a transactional platform to provide frictionless government services to residents.

  • Key learning outcomes: overcoming challenges that arose while completing the program
  • Using agile methodology to completely the project from pilot to launch
  • Enabling ease-of-use and popularity in order to create an opt-in framework and service delivery platform

Michael Caddies

mySA GOV Program Manager
Department of the Premier and Cabinet SA

12:10 pm - 12:50 pm CASE STUDY: Re-Developing the Teacher’s Mutual Bank App for Higher Satisfaction and Downloads

Edith Vilhelm - Acting Head of Digital, Teacher’s Mutual Bank
Teacher’s Mutual Bank (TMB)’s app is currently rated 4.5 stars on iTunes. However, when TMB first launched their app in 2014, it was not a success, and when they decided to re-develop it, the app was only rated 1-5 stars. However, by working with Ultra-Data and Cuscal, the TMB team were able to deliver a much more popular app on-time and with feedback that enabled them to update the apps of their other branches: UNI Bank and Fire-Fighter’s Mutual.

  • Achieving a 50% uptake of their organisations with smaller membership: over 3000 for Fire Fighter’s mutual!
  • Using feedback from past iterations in order to improve and develop their apps
  • Key takeaways of working with multiple parties, Cuscal and Ultra-Data, to deliver projects

Edith Vilhelm

Acting Head of Digital
Teacher’s Mutual Bank

12:50 pm - 1:50 pm NETWORKING LUNCHBREAK

1:50 pm - 2:30 pm CASE STUDY: The NSW Department of Education’s Identity Platform: Enriching Student Learning and Growth with Innovative Technology, Anywhere, Anytime

Shane Gandy - Director Identity Management at the Information Technology Directorate, NSW Department of Education
The NSW Department of Education technology environment has been ranked as one of the largest and most comprehensive in Australia, supporting more than 127,000 employees, 1.2 million students and 400,000 computing devices in 2,500 locations across the state. By 2030 the school population is forecast to grow by more than 175,000 students.

  • Providing staff and students with a safe, managed environment in which they can learn collaboratively and accessing innovative contemporary digital resources that enhance classroom learning.
  • Providing students of rural, remote and disadvantaged communities with virtual learning environments that enables them to connect with resources outside their community which provides enhanced teaching, student understanding and engagement.
  • Ensuring data security and privacy of staff, students, parents and other stakeholders.
  • Maximizing the benefits from the modernisation of administrative, information and learning management systems.

Shane Gandy

Director Identity Management at the Information Technology Directorate
NSW Department of Education


The room will split into tables, where each table member will share their biggest challenge, before collectively deciding which issue to investigate in more detail. The table then elects a note taker the topic, its challenges and solutions during group discussion. After 40 minutes, the facilitator of each table will then report back to the rest of the audience their problem and potential solutions.