Anthony Licciardi

Manager of Identity
AGL

Check out the incredible speaker line-up to see who will be joining Anthony.

Conference Day One: Monday, 26 March 2018

Monday, March 26th, 2018

2:40 PM CASE STUDY: Employing Digital Identity for Customers at AGL as part of their Customer Centric Transformation

In the wake of an organizational transformation, AGL’s new aim is to encourage energy efficiency via a personalized online experience. AGL has set out to provide an array of digital assets to engage customers on a new level. This includes self-service mobile apps that shows energy use in a customer’s home and predicts what their monthly bill might be.

Provide digital tools to make the data captured by Smart Meters easily available to customers to enable them to make informed decisions about their energy usage.
Customer Transformation, Identity and Access Management as a customer service to have an advantage over competitors
The on-boarding processes for customers so they authenticate their identity management system.