Anthony LicciardiManager of Identity
2:40 PM CASE STUDY: Employing Digital Identity for Customers at AGL as part of their Customer Centric Transformation
In the wake of an organizational transformation, AGL’s new aim is to encourage energy efficiency via a personalized online experience. AGL has set out to provide an array of digital assets to engage customers on a new level. This includes self-service mobile apps that shows energy use in a customer’s home and predicts what their monthly bill might be.
- Provide digital tools to make the data captured by Smart Meters easily available to customers to enable them to make informed decisions about their energy usage.
- Customer Transformation, Identity and Access Management as a customer service to have an advantage over competitors
- The on-boarding processes for customers so they authenticate their identity management system.