26 - 28 March, 2018 | Australia

Anthony Licciardi


Manager of Identity
AGL


2:40 PM CASE STUDY: Employing Digital Identity for Customers at AGL as part of their Customer Centric Transformation

In the wake of an organizational transformation, AGL’s new aim is to encourage energy efficiency via a personalized online experience. AGL has set out to provide an array of digital assets to engage customers on a new level. This includes self-service mobile apps that shows energy use in a customer’s home and predicts what their monthly bill might be.

  • Provide digital tools to make the data captured by Smart Meters easily available to customers to enable them to make informed decisions about their energy usage.
  • Customer Transformation, Identity and Access Management as a customer service to have an advantage over competitors
  • The on-boarding processes for customers so they authenticate their identity management system.


Check out the incredible speaker line-up to see who will be joining Anthony.

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