26 - 28 March, 2018 | Australia

Michael Caddies


mySA GOV Program Manager
Department of the Premier and Cabinet SA


11:30 AM CASE STUDY: Reviewing the mySA GOV Digital Licensing Program from Pilot to Launch

The mySA GOV app brought the first digital driver’s licence to Australia, and already offers 10 other licences to the public with many more to come. Not only can users digitise their licences, they can scan other licences to verify them and receive registration renewal reminders. The SA government expects to add many more licences such as electricians and plumbers in the future, add more transactions such as transfer of vehicle ownership between app users, and ultimately build this into a transactional platform to provide frictionless government services to residents.

  • Key learning outcomes: overcoming challenges that arose while completing the program
  • Using agile methodology to completely the project from pilot to launch
  • Enabling ease-of-use and popularity in order to create an opt-in framework and service delivery platform


Check out the incredible speaker line-up to see who will be joining Michael.

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